Bookings

Booking Process

Enquiry Process

To start CI Costumes asks that you contact us either by email or messenger on Facebook. Please include a brief description of your costume needs, any pictures, fabric requests, your budget, the due date and any other important details. 

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Design Confirmation

After contacting you, CI Costumes will organize for a face to face consultation. This allows for correct measurement of the dancer/s to ensure a correct fit. CI Costumes will then put together a design sketch, costume information and quotation. Please thoroughly review all the details prior to confirmation. If any changes are required, they must be notified by email or messenger. CI Costumes will then provide a revised version of your design and an updated quotation for approval. (Please note changes to the design and materials may change to initial quotation.)

We will confirm that your order can be completed by the indicated date.

CI Costumes requires confirmation from the customer via email or messenger before any work is conducted.

While we are happy to look at any pictures you provide for inspiration, our designs will not be direct copies but our own designs. If you have a design of your own you would like us to manufacture please provide the design and discuss with us during the initial consultation.

Quote and Deposit

A quote will be provided with your design. Once we have received approval, a non-refundable deposit to cover the cost of material and sundries is required. Please note we will not start manufacturing your costume until the deposit is received.

The quote price will vary depending on style, fabric, size and embellishments. Any changes made after the design has been approved may incur additional dressmaking and / or material fees. 

Please ensure the deposit is paid by the due date, any late deposit payments may delay the delivery date.

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Fitting

CI Costumes provide a complimentary fitting once the costume base has been manufactured to ensure that the costume fits correctly. We will contact you via phone or email to make an appointment for fitting. Any adjustments at this stage are minor to ensure a correct fit. 

Please note any changes to the agreed design may incur an additional dressmaking and / or material fee.

Delivery and Payment

When your costume is ready, we will contact you to organize a time for collection and send a copy of our invoice. The remaining balance must be paid prior to or on collection of your costume.

Any changes to your costume after collection will incur additional costs.

Once the costume has been collected CI Costumes cannot be held liable for any damage that occurs.

Costumes can be shipped Australia wide via Australia Post, a separate quote and invoice will be provided for shipping. A tracking number will be provided once the parcel has been posted. While every effort is made to ensure the costume is packed securely, damage may occur during shipping and CI Costumes accepts no responsibility for delivery or the condition of the costume. Costumes are only shipped once payment have been confirmed.